Support Operations Online

Autonomous support ops. Zero manual triage.

Warp is an AI-powered customer support operations agent. Drop it into your existing pipeline or run it standalone — it watches tickets across 8+ platforms, classifies instantly, routes intelligently, drafts replies, and keeps your support machine disciplined.

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Instant triage across 8+ platforms

Rule-based + LLM hybrid intelligence

Safe by default (dry-run mode)

warp terminal

live signals

$ warp chat

💬 Interactive agent mode - Ask me anything about tickets, classify, route, or draft replies

$ warp classify "Customer can't login to dashboard"

→ access / high / neutral / SLA: 4h
Route: Identity & Account Support

$ warp batch --zendesk status:new

Processing 47 new tickets...
✓ 47 classified, 12 critical, 8 require human review

$ warp search kb "refund policy enterprise"

Found 3 matches in knowledge/policies/
→ Enterprise refunds require approval within 30 days

Ships with integrations for

Zendesk

Full ticket lifecycle

Intercom

Conversations & notes

Freshdesk

Ticket management

Salesforce

Service Cloud cases

HubSpot

Service Hub tickets

Jira

Service Management

Front

Shared inbox

Help Scout

Customer support

Slack

Team communication

Notion

Knowledge base

Need more integrations? Maio Labs can build custom connectors for your stack.

The Real Problem

Support teams drown in repetitive classification work instead of solving customer problems.

Warp doesn't replace your support team. It removes the repetitive triage, routing, and drafting work that keeps agents away from the conversations that actually need human judgment.

First response is always delayed

Tickets sit unclassified in the general queue while agents manually read, categorize, tag, set priority, and route — meanwhile, critical issues age.

Routing is guesswork

Misrouted tickets bounce between L1, L2, billing, and integrations teams. By the time it reaches the right person, the SLA is blown.

Knowledge sits unused

Your team has macros, FAQs, and policies in Notion or Markdown, but agents rewrite the same answers manually because search is too slow.

Real Use Cases

Built for the work that keeps support moving.

Overnight queue triage

Schedule Warp to run every hour. It classifies all new tickets, tags by category/severity, sets SLA timers, and routes to the right queue — so your morning standup starts with organized work.

Webhook-triggered classification

Connect Warp to your helpdesk webhook. Every new ticket triggers classification + draft reply generation in real-time, delivered back via API for agent review.

Knowledge-augmented replies

Warp searches your local knowledge base (FAQs, policies, macros) and injects relevant snippets into draft replies — agents just review and send.

Escalation detection

Automatically flag high-severity + negative sentiment tickets for immediate human review. Prevents critical customer issues from sitting in the queue.

Multi-brand routing

Run Warp across multiple brands or business units. Configure per-brand routing rules, SLA policies, and draft templates from a single deployment.

Multilingual support

Detects language (EN/PT, expandable), generates replies in the customer's language, and routes to language-specific teams automatically.

Integration & Extensibility

Drop into your existing pipeline or build custom workflows.

Warp is designed to fit your operations, not replace them. Run it standalone, plug it into webhooks, call it from CI/CD, or build custom tools on top of the orchestrator.

Webhook & API Integration

Call Warp from Zendesk triggers, Zapier workflows, or custom webhooks. POST ticket text, get back JSON with classification, routing, SLA, tags, and draft reply. Fits into any automation stack.

POST /triage
{"text": "..."}
→ {category, severity, draft_reply}

Custom Tool Development

Extend Warp with your own Python tools. Add custom integrations, build domain-specific classifiers, or connect to internal APIs. Orchestrator auto-discovers and routes to new tools.

src/tools/my_crm_tool.py
→ Auto-registered in orchestrator

CLI & Script Automation

Run Warp from cron, GitHub Actions, or your deploy pipeline. Batch-process tickets, generate morning reports, or trigger triage on schedule. Exit codes and JSON output make it scriptable.

0 */2 * * * warp batch-triage
# Every 2 hours, classify new tickets

Bring Your Own Stack

Self-hosted on your infrastructure. Bring your own LLM (Anthropic, OpenAI, local models), helpdesk credentials, and knowledge base. No vendor lock-in, no data leaves your control.

.env: ANTHROPIC_API_KEY, ZENDESK_TOKEN
config.yaml: routing rules, SLA policy

How It Works

From raw ticket to routed, classified, draft-ready work.

Observe

Ingest tickets from Zendesk, Intercom, Freshdesk, or via API. Pull metadata, customer history, and conversation threads.

Classify

Run rule-based + LLM classification. Extract category (billing, bug, access), severity (critical→low), sentiment, and language.

Route & Draft

Map to queue (L1, L2, billing, integrations), set SLA timer, generate draft reply from knowledge base, and flag for human review if needed.

Execute

Return dry-run preview for review, or execute mutations with --execute flag. Update tickets, post drafts, send Slack alerts, log to analytics.

Results

15/15

tests passing with 100% classification accuracy on core categories

< 500ms

end-to-end triage without LLM, rule-based fallback always available

major helpdesk platforms supported out of the box, extensible to any API

MIT

open source, auditable, self-hosted — no vendor lock-in, you own the stack